Technical Support FAQ

This guide covers common technical questions about DeepPaper AI, including system requirements, performance tips, and troubleshooting.

System Requirements

What devices and browsers work with DeepPaper AI?

DeepPaper AI works on most modern devices and browsers:

Operating Systems:

Windows 10/11
macOS 10.15 (Catalina) or newer
Most Linux versions
iOS 14+ (mobile)
Android 10+ (mobile)

Best Browsers:

Google Chrome (latest two versions)
Mozilla Firefox (latest two versions)
Microsoft Edge (Chromium)
Safari 14+

For the best experience, use the latest Chrome or Firefox.

How's the mobile experience?

While you can use DeepPaper AI on mobile, we recommend:

Use mobile for quick reading and reference
Save complex research work for desktop

Why won't some PDFs load or analyze properly?

PDF issues usually happen because of:

PDF Format Problems:
- Corrupted or non-standard PDFs
- Scanned PDFs without OCR
- DRM-protected files
Browser Issues:
- PDF rendering problems
- Extension conflicts
- Cache issues
File Issues:
- Files too large for your plan
- Complex charts or special fonts

Try these fixes:

Switch browsers
Clear your cache
Open the PDF locally
Contact support for help

Can I use DeepPaper AI offline?

DeepPaper AI needs internet to work, but you can:

Export analysis results as Markdown files
Copy content to Obsidian, Zotero, or other note apps

Performance Tips

Why is the platform slow sometimes?

Speed issues can come from:

Your Connection:
- Slow or unstable internet
- Network congestion
Your Device:
- Low memory
- High CPU use
- Too many open tabs
Our System:
- Busy server times
- Large paper libraries
- System updates

To speed things up:

Close extra tabs and apps
Clear your browser cache
Avoid peak usage times

How do I manage a big paper library?

For libraries with 100+ papers:

Stay Organized:
- Create clear project structures
- Archive papers you don't use often
- Split libraries by topic
Use Archives:
- Archive old papers
- Archived papers stay searchable but don't slow down your main view
Optimize View:
- Show fewer papers per page
Keep It Clean:
- Delete papers you don't need
- Clear your browser cache regularly

Common Problems

How do I fix "Cannot connect to server"?

Try these steps:

Check Your Connection:
- Test your internet
- Try other websites
- Restart your router
- Try a different network
Check Our Status:
- Look for known outages
- Check for maintenance emails
- Wait a few minutes and try again
Fix Your Browser:
- Clear cache and cookies
- Try private mode
- Switch browsers
- Restart your device
Network Restrictions:
- Some work/school networks block services
- Check with your IT department

Still having trouble? Email [email protected] with screenshots and details.

What if analysis fails or stops?

Here's what to do:

Figure Out What Happened:
- No results at all
- Some parts missing
- Results aren't accurate
Try These Fixes:
- Click "Reanalyze"
- Check PDF quality
- Make sure you have enough credits
- Verify the paper format and language
Special Cases:
- Complex formulas need more time
- English papers work best
- Some layouts might affect quality
If It Keeps Failing:
- Try uploading the PDF again
- Use a different version of the paper
- Contact support

What are common upload problems?

Watch out for:

File Size:
- Each plan has size limits
- Files too big won't upload
Fix: Compress the PDF or upgrade your plan
Wrong Format:
- We only take PDFs
- Convert other formats to PDF first
Upload Timeout:
- Use a stable connection
- Try uploading at off-peak times

How do I report bugs or suggest features?

Help us improve in two ways:

Report Bugs:
- Email [email protected]
- Put "Bug Report" in the subject
- Tell us:
  - What happened
  - How to make it happen again
  - What should have happened
  - Any error messages
  - Screenshots if possible
Suggest Features:
- Email [email protected]
- Put "Feature Suggestion" in the subject
- Tell us:
  - What you want
  - How it would help your research
  - Examples of similar features